The impact model
Where the weeks go — and which ones you can win back.
Most software sells you a number it cannot defend. This page shows you the mechanism first, the arithmetic second, and marks clearly where we are estimating. If the model does not survive your scrutiny, the product would not survive your Monday.
The four mechanisms
Why the time comes back.
Each of these is a specific, observable thing that happens in an agency — and a specific thing the platform does about it. No general claims about “efficiency”.
Delay you can actually remove
A journey has eleven hand-offs. At each one, work changes hands — and waits. Not for the clinic or the courts, but for someone to notice it had arrived. That waiting is invisible on a spreadsheet because nothing is wrong; it just is not moving.
What the platform does
Every family shows how far through their phase they are and how far behind. A dot drifting past the line is overdue to move on, this morning, before it becomes a fortnight.
Repetitive work that vanishes
Coordinators spend hours a week on the same three things: chasing people who have not replied, re-typing where a family is into an email, and hunting for a document somebody definitely sent.
What the platform does
The chase is one click with the context already written. The family reads their own status in their portal. The document lives on the case where it was requested.
Clients who stay
Agencies lose families to silence, not to failure. Six quiet weeks and a paying client stops believing anything is happening — and that belief is what they are actually buying.
What the platform does
A family nobody has spoken to for five weeks is flagged before they notice it themselves, and their portal is quietly reassuring them the whole time.
Capacity without hiring
The binding constraint on most agencies is not demand, it is how many families a coordinator can hold without dropping one.
What the platform does
When each journey costs less coordination, the same team carries more of them — and you can see, honestly, whether they have room before you sell the next one.
And then it measures itself
After a quarter, you stop needing our model.
The platform learns how long each phase actually takes at your agency and measures every journey against your own history, not our assumptions. When a step finally clears, one tap records what ate the time — so “legal is six days slower this quarter” becomes “legal is six days slower and sixty percent of it is one attorney.”
That is the number worth having, and no spreadsheet will ever produce it.