The showpiece
Your whole book of families, on one screen.
Not a list you have to read, and not a chart that flatters you. Every family an agency carries is a point of light on one shared journey, placed by how far along they are and how far behind — so the question “who needs me today?” has an answer you can see from across the room.
Constellation
A central command centre for all the journeys your team manage.
Try it — this one is live
Fourteen families. Go and find the one in trouble.
You are the agency owner, looking at the whole book. Switch lenses, open a family, chase somebody, scrub back through the year — it is the screen a coordinator opens at 08:40, running here in full. Decide for yourself whether it would tell you anything, rather than taking our word for it.
This is the real screen, not a picture of it — every lens, the drawer and the chase loop work. The fourteen families are invented, nothing you do here leaves your browser, and a refresh puts it all back. See it on your own book →
How to read it
Nothing on this map is decoration.
A dot’s position across, its position down, and its colour are three separate facts about one family. That is the whole design: once you know what the axes mean, you are reading an operation rather than looking at a picture of one.
Across
How far through the phase they are
A dot sits where the family actually is inside their current phase — not at the start of a column. The dashed line down the middle of each band is how long that phase typically takes at your agency. Past the line means overdue to move on.
Down
How far behind they have fallen
Height is lateness, measured against your own median for that phase rather than a vendor’s guess. A family drifting downward is one you will hear about in a fortnight if nobody touches it this week.
Colour
Who everyone is waiting on
Green is on track. Amber is waiting on somebody else — a clinic, an attorney, a consulate. Red is waiting on you. The difference matters: amber is a chasing problem and red is a staffing problem, and they need opposite responses.
Size and pulse
How loudly it is asking
Bigger dots are larger or older commitments. Blocked families breathe slowly; cleared ones sit still. Nothing flashes, because a dashboard that shouts constantly is one you stop looking at.
Seeing is not the point
A dashboard you can only look at is a dashboard you stop opening.
Every operations tool eventually becomes a wall of red that everybody learns to ignore. The fix is not fewer alerts — it is that acting on one has to be possible, and has to actually make it stop.
Chase, in place
Send the nudge from the map with the context already written. No opening the case, no re-typing where they are, no switching to email.
It goes quiet when handled
A chased item stops asking until the date it was promised for — and comes back louder if that promise breaks. This is the whole immune system against alert fatigue.
Say why it slipped
When a step finally clears, one tap records what ate the time. That is what turns “legal is slow this quarter” into “legal is slow and most of it is one attorney”.
Hand it on
Reassign, or mark that the ball is now in someone else’s court, and the colour changes to match. The map always shows whose move it is.
Same map, different questions
Six lenses, one geometry.
A dot never moves because you changed the view. The axes mean the same thing in every lens, so switching between them costs you nothing to re-learn — you are adding information, not swapping charts.
Mine only
Just the families you personally carry — the default view for a coordinator with fourteen of them.
Surrogates
The same map drawn for carriers rather than intended parents, so both sides of a match are visible.
Pregnancy zoom
Expand the longest phase into weeks, because “somewhere in pregnancy” is not a useful answer for nine months of a journey.
Documents & expiry
Overlay what is outstanding and what is about to lapse. A clearance that expires two weeks before a transfer costs a cycle.
Trips
Who is travelling, when, and which appointments caused it.
Time travel
Scrub back through the last twelve months and watch the book move. The question it answers is “are we getting better?”, and it answers it from your own history.
Two people, one screen
It answers a different question depending on who opens it.
That is not a compromise, it is the reason it works. A coordinator and an owner want incompatible things from the same facts, and giving them two separate tools is how those facts start disagreeing.
The coordinator, at 08:40
“Who needs me today, and what do I say?” Their own families, ranked by what is genuinely urgent, with the chase one click away.
The owner, on Monday
“Is the machine healthy, and can we take more clients?” The whole book at once, where the crowding is, and whether the team has room before the next family is sold.
Bring us your messiest month.
Thirty minutes on a live workspace with a full year of journeys in it, and we’ll put your own book on the map. If it does not tell you something about your operation that you did not already know, we will say so.